- HOW TO LOG IN: SCROLL DOWN FOR INSTRUCTIONS
- ACCESS IS RESERVED FOR APPROVED WHOLESALE CUSTOMERS ONLY
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PLEASE SCROLL DOWN AND FOLLOW THE STEP BY STEP INSTRUCTION GUIDES BELOW TO GAIN ACCESS TO OUR COLLECTIONS
HOW TO LOG IN
If you have been approved for private access go to MENU and click on ACCESS to Log In.
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HOW TO REQUEST PRIVATE ACCESS
Before you can log-in you must request private access and wait to be approved as a J. Kuster-Schweizer AG select partner.
To request private access go to MENU and click on Request Access.
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if you have not requested private access yet - do this
HOW TO REQUEST PRIVATE ACCESS STEP BY STEP GUIDE
Access is reserved for select partners and wholesale customers. Qualifying business customers may request access to our online collections by completing the request form on the Access page. All fields must be completed so our team can review your application. To protect our wholesale partners, access is reviewed individually and not all requests are automatically approved. Once approved, you will be notified by the J.Kuster-Schweizer AG team. Below is a simple step by step guide for how to request access.
Follow our simple step by step guide below by clicking the + symbol on each step to reveal instructions
HOW TO REQUEST PRIVATE ACCESS GUIDE
If you have not requested private access yet begin here.
Go to our web site Menu.
Click on "Access" on the Menu to open the access page on our website.
On the Access page scroll down and click on the "Request Access" button.
You will be taken to the "Request Access Form". Complete the form carefully and fill in all required fields. This allows our team to review your application properly. Please note that incomplete forms may not be approved.
Once complete press the "Submit" button under the form. The J. Kuster-Schweizer AG team will review your request to ensure it is a suitable fit for our collections and wholesale network. This may take up to 6 business days.
Once your request has been reviewed and your wholesale partner access has been approved, our team will contact you to confirm your approval.
Please note that access is not granted automatically. To protect our existing wholesalers and partners, each request is reviewed individually, and access is reserved for qualified wholesale customers.
If your business does not qualify for wholesale access, we will be happy to direct you to an approved J. Kuster-Schweizer AG partner.
Once you have received confirmation that your wholesale access has been approved, you can set up your JKS account.
This is a one-time set up. Please use the same email address that you used on the request access form as this is the email address connected to your account that was approved by our team.
To set up your account, scroll down to the "How to Log In" guide on this page. Follow the instructions step by step.
If you have been approved for private access and need to log in - Do this
HOW TO LOG IN
Once you have received confirmation that your wholesale access has been approved, it is time to set up your JKS account.
Note: your access is connected to your approved email address. If you try to
log in with a different email address, your approved access may not appear. Please make sure to use the same email address that was approved by our team.
Follow our simple step by step guide below by clicking the + symbol on each step to reveal instructions
HOW TO LOG-IN GUIDE
Go to our website Menu and click on Access.
You will be taken to our access page where you will find a "Log-In" button.
Press the button "Log In". You will be taken to a log in screen.
On the Log-In field enter the same email address you used to request access. You must use the same email address for the system to work.
Our system will send a secure one-time code to that email address or on your phone
as SMS. This may take several minutes.
If you cannot find the code, look for it in the spam or junk folder.
Open the email and/or SMS and copy the code.
Return to our website and enter the code in the field that asks for it.
Note: Codes are time sensitive. Make sure the code has not expired. If the code has expired please request a new one by following steps 7-12 again.
You will now be logged in to your JKS account. Once logged in, you will be able to view the collections and pricing available only to you with your approved account.
Your account will remain logged in under this account. If you are ever logged out please repeat steps 1-8 again.
Please note: your access is connected to your approved email address. If you try to
log in with a different email address, your approved access may not appear.
Have you done both guides but still can't log in?
LOGIN TROUBLE SHOOTING GUIDE still can't log in? - do this
IMPORTANT
Before using this guide, please make sure you have completed the steps in both guides above:
HOW TO REQUEST ACCESS and HOW TO LOG IN
If you have followed all the steps and still cannot log in, please use the troubleshooting guide below.
Click the + symbol next to each step to open the instructions and check what to do next.
have you tried this? - Troubleshooting guide
Check that your private access has been approved
Our online collections are available only to approved wholesale customers.
If you have submitted an access request but have not yet received approval from our team, your account may not be active yet. If you need to request access for the first time please see the guide above: How to Request Access and follow each step on that guide
If you have not requested access yet, please submit a request first
If this is your first time using our online collections, you will need to request private access before logging in.
Please go to Access on our menu. This will take you to our Access page. Click the Request Access button and complete the access request form. Once your request has been reviewed and approved, our team will contact you.
Please see the guide above: How to Request Access and follow each step on that guide
Make sure you are using the correct email address
Your access is connected to the email address approved by our team.
Please log in using the same email address you used on the request access form. If you use a different email address, the system may not recognize your approved account.
Check that you entered the login code correctly
After entering your email address, our system will send you a secure one-time code. This may take several minutes.
Please copy the code exactly as shown and enter it on our website.
Make sure there are no extra spaces or symbols before or after the code.
Make sure the code has not expired. If the code has expired please request a new one by following steps 7-12.
Check your spam or junk folder
If you do not see the code in your inbox, please check your spam, junk, or promotions folder. Alternatively the code might arrive by SMS. Check your SMS.
Depending on your email provider, the message may take a few minutes to arrive. Please check your internet connection.
If the code has expired in this time please request a new one by following steps 7-12. You can do this multiple times.
Request a new code if needed
Codes are time sensitive. If the code does not arrive or no longer works, return to the login page and request a new code by following steps 7-12. You can do this multiple times if needed.
For security reasons, each code can only be used for a limited time.
If this still does not work request a new code by making sure you are filling in your approved email address on the log in page to use a new code. Unapproved email addresses will not generate a code.
Try refreshing the page or using another browser
If the page does not load correctly, please refresh the page and try again.
You may also try using another browser, such as Chrome, Safari, Firefox, or Edge.
Check your internet connection
Please make sure your internet connection is working properly. This may require turning your phone or computer off and re-starting it to reset the internet connection.
Once the internet connection is stable enter your code. If the code has expired you will need to request a new code by following steps 7-12 again and enter the new code in. You can try this multiple times but please make sure your internet connection is stable before trying again.
If the page is slow or does not continue after entering the code, try again once your connection is stable.
If this still does not work request a new code by making sure you are filling in your approved email address on the log in page to use a new code. Unapproved email addresses will not generate a code.
Contact our team for assistance - +41 71 733 1220, +41 733 2370, +41 76 298 2333
If you have followed all steps and still cannot log in, please contact the JKS team.
When contacting us, please include:
- Your full name
- Your company name
- The email address you are trying to use
- A short description of the issue
This will help us assist you more quickly.
Your access is connected to your approved email address. Please always use the same email address when logging in. You do not need to create a password. For security reasons, our system will send a new one-time code to your email when needed.
If you do not receive the code, please check your spam or junk folder. If this still does not work make sure you are filling in your approved email address on the log in page to generate a new code. Unapproved email addresses will not generate a code. If you still cannot find the code after doing these steps, please contact our team for assistance.